Right of Withdrawal

Want to return a product? Then use our return form to ensure the process runs smoothly. At Quinmo | Shop for Pets, we understand that sometimes you might regret a purchase. Therefore, we offer you the opportunity to return the products you purchased under certain conditions, without having to provide a reason. Of course, we appreciate it if you do give us a reason, as this helps us improve our service and assortment.

Once we have received your product(s), you have 14 days to return the product or to make a return notification. Please use our contact form for this. After making a return notification, you have another 14 days to actually return the product.

To be eligible for a return, the products must meet the following conditions:

The products must be undamaged.
The products must be packaged in the original, undamaged packaging.
The packaging must be sealed with packaging tape.
Used products will not be credited.
Products where you have attempted to repair a defect yourself will not be credited.
Include the packing slip or invoice (or a copy) with the return shipment.

Once we have received your return shipment, we will refund the purchase amount within 14 days, excluding shipping costs. The costs for the return shipment are of course your own responsibility.

We will use the same payment method and bank account that you used to pay for the order. There are no costs associated with the refund.

Returns can be sent to:

Quinmo | Shop for Pets
Attn: RMA
Pr. Margrietstraat 66
6661WZ Elst
Netherlands

Rejection Policy at Delivery

If you choose to refuse your order at the door without a valid reason, we will charge return costs of €5.95. A valid reason to refuse an order is, for example, a cancellation before shipment, a delayed shipment, or an extremely long delivery time. Other situations where you have contacted a staff member can also be considered valid reasons. However, simply deciding not to want to receive an order after it has already been shipped is not considered a valid reason.